The benefits of e-business performance measurement systems
  • Author : Matthew Hinton
  • Release Date : 08 July 2008
  • Publisher : Elsevier
  • Genre : Business & Economics
  • Pages : 100
  • ISBN 13 : 0080888054

Download or read book entitled The benefits of e-business performance measurement systems written by Matthew Hinton and published by Elsevier online. This book was released on 08 July 2008 with total pages 100. Available in PDF, EPUB and Kindle. Book excerpt: To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment. * Based on four years of case study research inlcuding interviews with 12 managers * offers a distinctive view of e-business in measuring the performance of a business * Recommendations are made based on the findings from cross case analysis